Customer Care Representative
New Holland, PA
Full Time
Entry Level
Do you enjoy talking with people and providing excellent customer service? Are you looking for a career with an established company? Do you want to work for a company that cares about its people just as much as its customers? If you answered yes…We want to talk to you!
Join Our Team!
We are a full service, roofing and electrical contractor serving Lancaster, Berks, Chester, York, and Lebanon counties. Currently we are in search of a Customer Care Representative with great customer service skills, phone etiquette, with a willingness to learn.
Job Title: Customer Care Representative
Pay: $15.00 - $17.00 per hour
Hours: 9:00 am - 5:00 pm Mon-Friday in house position – no remote work
What We Offer:
- Health Insurance
- Life Insurance
- 401K Plan
- Paid Vacation - After a Year
- Paid Holidays - After 90 Days
- Benefit Conditions: Waiting period may apply
What You’ll Be Doing:
- This position supports the day-to-day operations of the company and consists of calling clients, administrative duties and phone support
- The client care specialist assists in processes job paperwork, answers incoming calls, and makes outgoing calls to customers and team members as needed
- Primary job task is answering phone calls and scheduling clients, contacting customers to schedule work to be completed and resolving customer relations in a professional manner
- As part of this responsibility, you will interact with not only the customers but the field personnel, with dispatching, and managing both companies schedule board to ensure efficiency and accuracy
- To be successful you must have the ability to function as a part of a team, independently, and be able to multitask in a busy work environment
What It Takes:
- High school diploma/GED required
- Customer service: Minimally 1 year required
- Enjoys interacting with people and working on group projects
- Excellent telephone etiquette and working knowledge of email systems
- Willing to learn strong customer service skills, communicate positively and professionally (written and verbal), have excellent interpersonal communication skills on a professional and technical level
- A positive “can do” attitude
- Strong attendance - must be reliable and dependable
- Multi-tasker & Organized
- Self-starter and reliable
- Humble
- Able to work both independently and as part of a team
- Strong knowledge of Microsoft Word and Excel
- Must be a creative and critical thinker
- Bilingual a plus, not required
- Valid Driver’s License
- Drug Free
- Clean Background
Zimmerman’s Roofing and Iddings Electric are equal opportunity employers.
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